Sometimes problems occur when running your custom mission-critical applications on Azure that are caused by a problem with the actual software code. Here’s how Idenxt works with your developers to resolve them quickly and accurately.
Author: Howard M. Cohen
For many years, many companies have experienced contention between their information systems (IS) and information technologies (IT) departments as to how priorities are set, and decisions are made.
In fact, DevOps was developed as a practice to help overcome this contention and establish frameworks for working more efficiently together. In most cases, introducing DevOps guidelines has gone a long way to improving the working relationship between those who develop software and those who operate the networks that run those applications.
Introducing Another Layer
Imagine what happens when contentious developers and operators have yet another player introduced to provide the fundamental management and operation of applications and workloads running on Azure. Were a company to hire personnel specifically for that function, you’d have a three-way argument instead of two.
But involving an external contractor to handle these foundational, fundamental services introduces no new political issues. Contractors, in general, have no invested interest in the power struggles some companies experience. Their priority is to get done the job they are being paid for and justifying the continuance of their contract.
When the Problem is Your Application or Workload
Problems encountered when running applications on cloud services like Azure often come from the endpoints being used to access the workloads, or the network connecting those endpoints to the cloud service. Many problems arise due to misconfiguration of services and cloud assets. It is conceivable that Azure hardware could fail, but there’s a tremendous amount of redundancy built into the service. User errors, inadvertent or otherwise, account for some problems, too.
Your applications and workloads are another potential source of cloud service problems.
When an anomaly or outage is found to be caused by errors in the application, whose responsibility is it to get that fixed? IS? IT?
Underneath it all, the right answer is everyone. Making that happen requires coordination, and that’s where the use of an external contracted service pays real dividends.
The Idenxt Approach to Application-Based Errors
When any error occurs, it is likely that Idenxt will detect it first. Idenxt experts will employ the automation at their disposal to immediately determine the root cause of the problem.
If the problem is an error in an application, the Idenxt team reaches out immediately to your developers for assistance in resolving the issue. They provide extensive telemetry to assist your team in determining the source of the error and remediating it.
The Idenxt team becomes an extension of your development team just as it does your network operations team, available to advise and suggest, analyze and help resolve.
Focus on Your Own Deliverables
We are often advised to not invest heavily in becoming good at things we won’t be measured on. Nobody will be measuring you on how well you operate and supervise your Azure applications. They will, instead, evaluate the business outcomes you and your applications create for them.
Focus on those deliverables your customers gauge you on, and leave fundamental workload management to Idenxt, combining the human and digital resources that put your worries to rest. Ask us about our SleepWell SLA!!!
To learn more, contact us here.