How does partnering with Idenxt increase my Monthly Recurring Revenue (MRR)?
Most MSPs set specific goals for MRR, so anything that contributes more always helps. Idenxt services add more MRR more easily than any others.
What services do you provide that my Azure customers really need?
Every Azure customer still needs to have someone perform Azure operations. They also need someone maintaining vigilance over the entire systems at all times. Idenxt handles both! To see a list of the operations and other activities Azure customers need to have performed, click here!
How can Idenxt reduce my customer’s total cost of IT operations and support?
Become every customer’s hero. Idenxt is not only themost effective way to run Azure operations,it’s also the least expensive! Eliminate some unnecessary salaries. Better service… at a lower cost. It doesn’t get better than that.
How does this help me capture more of my customer’s IT spend?
Part of your job as an MSP is to constantly make yourself more and more indispensable. The more of your customer’s budget that is spent with you, the more you become indelibly linked to everything they do. Make yourself a critical part of their operations with Idenxt.
What kind of pre-sales support do you offer?
Many customers sign up for IdenxtManaged Azure Services automatically when you include it in your Azure offering. If you encounter questions or concerns, or just need help with your messaging, our team is very enthusiastic about our services and even more enthusiastic about helping you sell them.
What are the upfront (or any other) expenses to become a partner?
There are no fees involved in joining as an Idenxt Partner, initial or otherwise. We believe in partnering on a level playing field. You bring the customers,we’ll bring the services.
After the sale, what is my only involvement?
Your only involvement is maintaining customer control. Idenxt connects directly to your customer’s network, and all services are delivered by Idenxt. You may wish to receive reports, alerts, or other information about your customers from Idenxt and we’ll provide them upon request or on a scheduled basis to help keep you fully updated on the value your customers are enjoying from their Azure investments.
Is technical training necessary for my team?
Since you and your team don’t need to do anything, there’s no need for training beyond perhaps some sales training, which we’ll always provide as part of our extensive presale support where we help you close deals.
What kind of support do you offer partners?
Idenxt IS support services, so there’s no need to support the support. Should you have questions about anything going on in your customers’ Azure environments, you only need to ask. Should you need help with Azure specifics to help you solve customer challenges, the Idenxt team is at your disposal. We love to help.
What are the requirements to become an Idenxt Partner?
One requirement: a Microsoft Partner ID. To sell Azure, you need to be a Microsoft Partner. That’s the only qualifier we need.
How easy is it to sell this as an add-on?
It’s the easiest add-on sale you’ll ever make! The moment you show your customer the list of operational tasks they will still need to perform with Azure, they’ll approve the add-on. Better yet, just bundle it into your Azure solution sale and let your customer delight in the superior services featured in your offerings!
Why should I outsource Managed Azure to Idenxt?
They don’t want to do it. You don’t want to waste your resources on the fundamentals. Leave Azure operations to Idenxt and just make more money.
Who owns the customer relationship?
Our partners do. Just as with CSP licenses and services, you have the contractual relationship and you do the pricing and billing unless you want us to handle it and pay you a monthly commission.
Is it a multi-year agreement?
You and your customers can stop at any time with no questions asked. We serve at the pleasure of our partners and their customers and we believe that long multi-year agreements are not needed if you got happy customers.
How does a partner run Idenxt for their customer?
They don’t. Idenxt is completely delivered as a service. Idenxt obtains necessary connection information from you and connects directly to your customer’s Azure environment.
What are my start-up costs for using Idenxt?
None.
If it’s automated and works behind the scenes, how do customers come to know what Idenxt has done for them?
An important question, that becomes even more important when budgets are set. As your partner, Idenxt furnishes you with complete activity reports as well as performance reports and recommendations. You then get in front of your customer with the good news, and suggestions for further improvement of their environment.
