Idenxt AI-Driven CloudOps provides the fundamental services required to proactively run Azure operations. Idenxt is continuously connected to all components and assets in Azure for you, assuring constant and consistent performance so that downtime is avoided. Changes in Quality of Service (QoS) are immediately resolved with comprehensive post-incident reporting. Applying the right thresholds is key to successfully actioning incidents in a timely manner. Our Incident Management process, handled by our CloudOps, makes sure that problems and incidents are escalated so that they’re handled promptly and properly. We often take care of problems and incidents without the customer noticing that they’re affected so our post-reports are often where they see that they had issues that have taken care of.
Idenxt constantly documents all incidents and actions performed in our ticketing system, assuring that your reporting to your customer is always comprehensive and detailed.
Idenxt Cloud Operations Foundation includes:
- Proactive Monitoring 24x7x365 that detects anomalies and flags potential issues
- General Incident Management 24x7x365 that acts and bring systems and components up again
- Comprehensive post-reporting of Incidents
- Problem Management with Quarterly Proactive Reports
- Automated ticketing system
Services
Mission-critical System Protection
Idenxt provides a complete end-to-end hosting experience on the industry-leading Azure platform where we have added our management services on top together with our extensive know-how. Azure is the definitive enterprise-grade hosting service, powered by Microsoft. The result is completely seamless hosting of your every workload at a fixed, competitive and predictable cost. The Azure subscription and everything needed is included and there are no surprises.
Building Blocks
Cloud Operations Foundation (CloudOps)
- Proactive Monitoring
- General Incident Management
- Post-reporting of Incidents
- Problem Management
- Automated ticketing system
Security Management (SecOps)
- Seek security weaknesses and breaches
- Detect previously undetected threats
- Hunts for suspicious activities at scale
- Auto-escalation to Incident Management
- Comprehensive Monthly Reporting
Application Incident Management
- Application Incident Management
- Comprehensive post-incident reporting
- Manages all Standard, Customized and Bespoke applications
- Complete Incident Management
- Quarterly Proactive Reports
Configuration Management
- Actively maintaining the right configuration
- Safeguarding optimized performance, availability and cost
- Detect and adjust configuration to usage patterns
- Enable classification and management of systems in groups
Patch Management
- Patch Management according to Microsoft’s guidelines
- Utilizing Microsoft's Azure Update management center
- Logging to troubleshoot update failures
- Including/excluding of specific patches based on roles
Business Continuity & Disaster Recovery (DRaaS)
- Actively Detailed configuration of backup policies
- Site recovery of VMs based on industry best practice
- Incident management of backup jobs and site replication
- Monthly testing
